Mediating Interpersonal Conflicts: Approaches to Peacemaking for Families, Schools, Workplaces, and Communities
By Mark S. Umbreit.
Description
Conflict is a normal and predictable part of life. How we respond to it, however, determines whether or not the conflict will be destructive. Mediating Interpersonal Conflicts is an up-to-date presentation showing how the techniques of negotiation and mediation can be applied in resolving a wide range of conflicts in families, communities, schools, and workplaces. Dr. Umbreit not only clearly outlines the communication, negotiation, and mediation skills involved in effective resolution of interpersonal conflict, he moves the reader beyond the mechanics of mediation to what he calls "a ...
ISBN(s)
1597528374, 9781597528375
