Emotional Intelligence in a Week
By Jill Dann.
Description
There is more to success than having a high IQ. Emotion plays its part too and this is belatedly but increasingly being recognised by the business world. Emotional Intelligence is the ability to understand and apply knowledge created by our emotions in order to aid our day-to-day abilities,like building trust and enhancing our decision making. This book pays special attention to presenting the business case for emotional intelligence and draws on all the most up-to-date research. This book will enable you to: improve your leadership qualities and customer facing skills throughincreased self...
ISBN(s)
0340849703, 9780340849705
